A Consumer's Guide ...
To the Expanding Uses of ATM Cards
Which of the following can happen with an ATM card today?
A shopper in Wisconsin pulls up to his bank's drive-through ATM. In
minutes, he deposits his pay check, withdraws cash, and verifies the
balance in his savings account.
Upon landing in London, a traveler from Maine gets a hundred dollars'
worth of British pounds at an airport ATM just as easily as she uses her
ATM card to withdraw cash at her local bank branch ATM near home.
While visiting friends in the next county, a Tennessee resident stops at
an unfamiliar bank's ATM to check her balance and withdraw cash. She
then proceeds to a gas station to fill her tank and pays for it by
sliding her ATM card through the card slot on the pump and punching in
her PIN.
A California school teacher's ATM card also has the logo of a major
credit card company on the front, allowing him to make purchases at any
of the millions of stores that accept that brand of card for payment. He
signs a receipt, and his purchases are automatically paid for out of his
checking account.
Answer: All of the above.
Since its introduction over 20 years ago, the ATM (automated teller
machine) card has become part of everyday life, and people are using
these cards millions of times each day. Today, changes in technology
are allowing people to use the now-familiar ATM cards in new ways that
are reshaping the way we handle our money.
ATM cards can give you more control if used wisely:
With an ATM card and a PIN - or personal identification number -
you can virtually set your own "branch hours," depositing and withdrawing
money from your accounts whenever you wish at your bank or credit union.
What's more, most ATM cards already give you access to your money at
ATMs located not only at all of your bank's locations, but also at other
banks and in stores, airports, office buildings, and street corners
across the United States and worldwide.
Your ATM card is becoming even more useful:
But wide access to ATMs is just the beginning. Technology is
enabling banks and credit unions to introduce new services that allow
you to pay for things by making your ATM card work like a check. This
latest improvement can offer conveniences and money management benefits
over cash and checks.
This article can help make you smarter about ATM cards:
As you read this brochure, you'll gain a better understanding of
how to take advantage of the conveniences and features of shopping with
your ATM card. And you'll find the information you need to use this new
service wisely. If you have one of the more than 200 million ATM cards
in circulation today in the United States, you may want to take it out
of your wallet and refer to it as you read along.
The Evolution Of ATM Card Services
The Beginning - Getting Cash At ATMs:
The first ATM cards gave consumers access to their checking,
savings, and share draft accounts only at teller machines owned by their
bank, credit union, or savings and loan. People commonly call this kind
of card an ATM card, cash card, or banking card, or they use the name
that their bank, credit union, or regional network has given to the
card.
When "regional ATM networks" were created, they linked together the
ATMs of different institutions and offered consumers access to their
money in other neighborhoods and nearby cities, towns, and states. (A
list of many of these ATM networks' names and where they operate appears
near the end of this brochure.) At the same time, two national networks
Cirrus_ and Plus_ emerged, expanding ATM card access to cash, first
nationwide, then around the world. Currently, these are the only two
brands that offer a full range of ATM services worldwide.
ATM cards provide a convenient way of getting cash, making deposits and transfers, and verifying account balances. It is also easy to tell where you can use the card by simply matching the logos on your ATM card with those displayed on the ATM itself.
The Next Step - Paying With ATM Cards:
More recently, many ATM cards have been enhanced so that you can
shop with the cards at merchants that sign up with the same networks
that give the cards wide access to ATMs. (A list of many of these
shopping service networks also appears near the end of this brochure.)
Currently there is only one international service, called Maestro_, that
lets cards work at participating merchants both in the United States and
in more than 50 countries.
Grocery stores and gas stations were among the first retailers in
the United States to install the small number pads, also called PIN
pads, that you may have noticed at the checkout counter or on the gas
pump. It is these devices that make shopping with many ATM cards
possible.
The Latest News - Shopping Wherever Some Major Card Brands Are Accepted:
Another ATM card service makes ATM cards more useful by greatly
expanding the number of retail locations that accept the cards for
payment. ATM cards with the logo of one of two of the major card brands
MasterCard or Visa can be used to make purchases anywhere these cards
are accepted. Today, these kinds of cards are accepted at some 3
million places in the United States and 9 million more worldwide.
Currently, these are the only two major card brands that offer this
service.
If you have the logo of one of these card brands on your ATM card
and want to use it for shopping, your ATM card basically works like a
check. This kind of card is often called a money card, cash-and-check
card, check card, or debit card, or it can have a special name given to
it by your bank or credit union. Regardless of its name, this kind of
card is still also your ATM card. Typically, this kind of card does not
require the use of a PIN to make a purchase. You may already carry one
of these cards. Look at your card to find out.
Using Your ATM Card To Shop
Matching The Logos:
Just as the various logos that appear on ATM cards tell you where
they can be used to get cash or make banking transactions at ATMs, they
also indicate where your card can be used to make purchases. Simply
match the logos on your card with those you see displayed at the
entrance to the store or at the cash register. Or just ask whether the
store accepts your ATM card.
Depending on which logos you find on your card and whether the
store has installed PIN pads, your purchases can be handled in one of
two ways: either you will punch in your PIN, just as you would at an
ATM, or you will sign for the purchase, as you would with a credit card.
Making A Purchase:
Let's say you've planned to buy a desk lamp. You need all your
cash for other things and don't have your checkbook with you. At the
entrance to the store, you notice an ATM network logo that matches the
logo on your card. You decide to use your ATM card to pay.
When you present the lamp to the cashier, you will be asked how you
would like to pay for the purchase. You offer your ATM card. The
cashier will confirm that your card is accepted by the store, and if it
is, the following will occur: 1) You will be asked to slide your card
through a slot that reads the information contained in the magnetic
stripe on the back of your card; 2) the cashier will then enter the
amount of the purchase; 3) you will punch in your PIN, or secret code;
and 4) the cashier will press a key that initiates an automatic phone
call to your bank or credit union. This confirms that the money is
available in your account. Once confirmed, your bank or credit union
automatically deducts the purchase amount from your account, just like a
check. You will receive a receipt of the transaction, if you want one,
when the sale is completed. Make sure you record and subtract this
amount from your account immediately.v
When A Major Credit Card Logo Is On Your ATM Card:
If you have an ATM card that also has on it one of two of the major
credit card logos mentioned previously, your purchase will be handled as
if you were using a credit card, except for three important differences:
- First, the purchase amount will be deducted automatically from your
account like when you write a check rather than being billed to
you at the end of the month.
- Second, typically, you'll pay no interest charges, since you're
using your own money on deposit, not borrowing it. (However, there
may be other fees associated with using this card, an issue
addressed later in this brochure.)
- Third, you will usually sign for the purchase instead of punching
in your PIN. However, since this is your ATM card, if a store has
installed PIN pads to accept your PIN, and it accepts one of the
other logos on your card, the store clerk may ask you to use your
PIN instead of signing.
Limits On Your Spending With The Card
You Can Only Spend What You Have:
When you use your ATM card, whether to withdraw cash or make
purchases, you are using your own money that is on deposit at your bank
or credit union. Naturally, you can only use as much money as you have
available. If you have an overdraft line of credit attached to your
account and your purchase with the card exceeds the amount available on
deposit, your bank or credit union will charge interest on the amount
you borrow from your overdraft.
There May Be Daily Spending & Withdrawal Limits:
Many banks and credit unions set daily limits on ATM purchases and
cash withdrawals, as a deterrent to the use of stolen or fraudulent
cards. Often, these two limits are different and each may vary widely,
from a few hundred dollars a day to the entire amount available in your
account. You should ask your bank or credit union whether your ATM card
will have daily withdrawal and spending limits and, if so, what they
will be.
While limits of this kind may seem like an inconvenience, they are
there to safeguard you and your money from unauthorized use of your
account. They can also serve to govern your daily spending, helping you
to be more disciplined in managing your money and your spending habits.
So Keep Track Of Your Spending:
Always make sure to keep your receipts, and record your purchases
in your checkbook immediately to prevent overdrawing your account. It's
important to remember that regardless of whether you use your PIN or
sign your name, all of your withdrawals and purchases will be
automatically deducted from your account
How To Get A Basic ATM Card
If It's Not Offered Automatically, You Can Ask About It:
Most banks and credit unions across the country offer ATM cards.
They are usually connected to a checking or share draft account. When
you open an account, you may automatically be given an ATM card. But if
you haven't been offered a card, you can ask for one.
You may also want to ask about any additional services available on
the card.
For example, most ATM cards can be used for cash withdrawals and other
transactions at ATMs in the United States and around the world. Your
bank or credit union may offer with your account the additional service
that allows you to use your ATM card to make purchases by using your PIN
or signing a receipt. You May Need To Apply For Some ATM Cards.
In the case of an ATM card with a credit card logo on it, your
ability to obtain this card will depend on the practices of the
individual bank or credit union. The list below contains the kinds of
things a bank or credit union considers to determine whether you qualify
for this kind of service. You may be required to provide additional
information on an application and undergo a credit check.
- The length of your relationship with the bank or credit union
- The average balance and status of your account
- The number of times per year, if any, you overdraw your account
-
The number of banking products and services you use
- Your credit history
Costs Involved In Using ATM Cards
The use of ATM cards naturally involves costs to provide the
services. As a result, there may be fees associated with your use of
the card. These vary, depending on your relationship with the
institution and whether you are withdrawing cash or making purchases.
If a fee is charged at all, it can vary widely. For example, you
could be charged a few cents, such as a dime, every time you use the
card, or you could be charged a flat monthly fee, such as one dollar per
month, or a combination of such fees. In some cases, fees are waived
based on the amount you keep on deposit at your bank or credit union.
But, keep in mind that fees can be higher or lower than those cited
here. Check with your bank or credit union.
Fees Must Be Disclosed To You:
Along with knowing your available balance, you should be aware of
any charges for using the card. Fees are established and charged by the
banks and credit unions that issue the ATM cards. If a fee is charged,
your bank or credit union must fully detail these fees when you get your
card. Every time a fee is charged by the bank or credit union issuing
the card, the fee will appear on your monthly statement.
When an ATM card is used to make purchases, a retailer may add a
fee to your purchase total. If this happens, the store is required by
law to disclose this to you in a display at the checkout counter. In
this case, the fee is added to your purchase amount, not listed
separately on your statement. Questions To Ask When You Sign Up For A
Card:
Before you use your ATM card to withdraw cash or shop, you should
ask your bank or credit union about the costs associated with ownership
and use of the card. Here are some questions you might ask:
- What are the monthly or annual fees for this card?
- What are the "per use" fees when using this bank's or other banks'
or credit unions' ATMs?
- What are the "per use" fees when using the ATM card to shop?
- How can I avoid any of these fees?
Safeguards That Protect Your Card And Its Use
Two features can make using ATM cards safer than cash and checks.
First, their use is covered by federal regulations that protect both
consumers and the institutions that issue the cards. Second, technology
protects the information about your account.
It's smart to be aware of these regulations and protections. Here's
a brief summary of the safeguards that come with your ATM card and what
you must do to take advantage of them. You're Protected If Your Card Is
Lost Or Stolen And If Someone
Uses Your Card Fraudulently:
If you report a lost or stolen ATM card within two business days of
discovering the loss or theft, and report immediately any unauthorized
uses of your ATM card that you find on your monthly statement, your
liability is limited by federal regulations to $50. If you do not
report the loss or theft within two days, you could be responsible for
up to $500.
If you suspect that your ATM card has been used fraudulently, you
must report it to your bank or credit union within 60 days of receiving
the statement on which the questionable activity appears. If you don't
act promptly, you could be liable for the full amount that the
unauthorized user was able to withdraw.
You're Protected From Bookkeeping Errors:
Federal regulations also protect you against errors that may occur
in your bank account during or as the result of an electronic transfer
of funds. Such errors could include:
- Omission of a transaction on your statement. For example, a
deposit you make at an ATM does not appear on your next statement.
- Incorrect amount deducted from your account. For example, you
discover that a $14.25 purchase that you made last month with your ATM
card appears on your monthly statement as $142.50.
li class=listout> Bookkeeping error. You pay for your $36 grocery order with your
ATM card and find that the total amount has been deducted from your
account twice.
- Receipt of incorrect amount. You request $100 from your checking
account at an ATM, but receive only $90
If you suspect that a mistake has been made in your account,
immediately call the bank or credit union where you have the account.
You may be asked to follow-up your phone call with a written report of
the suspected error.
Resolving Disputes With Retailers:
When you shop with your ATM card, it is important to remember that
your rights relating to refunds and returned merchandise are the same as
when you pay with cash or a check. You must resolve issues of this type
directly with the retailer or store. It is the store's own policy on
refunds and returns that generally governs these transactions.
Retaining your purchase receipts can be important if you do need to
exchange or return any items that you purchased with your ATM card.
(Many stores print their return policies right on the receipts, so this
can serve as a record of the item you purchased.) If your efforts to
resolve these types of issues with the retailer are not successful, you
may be able to obtain help from your bank or credit union. Ask your
bank or credit union if they can help you, and if they can, be sure to
document your discussions. Technology Protects Your Card:
There is a magnetic stripe on the back of your ATM card. This
magnetic stripe contains your account number and other information about
your account. All this information is encoded by your bank.
When you use your ATM card to withdraw money or make purchases at
stores, the entire transaction is also electronically safeguarded to
keep the information about your account completely confidential.
Anytime you use your PIN, it is scrambled electronically and only your
bank or credit union can decode it.
Use A Toll-Free Number To Speed Your Protection:
Many financial institutions provide a toll-free number on the back
of their ATM card. Write it down and keep it in a handy but separate
place, not in your wallet where you keep your cards and other valuables.
Remember: the faster your report a problem, the better your protection.
Some Benefits Of Using Your ATM Card
An ATM Card Is Safer To Carry Than Cash:
If your card is lost or stolen, you can get your card replaced and
prevent the loss of your money by making a simple phone call.
There's No Need To Show Various Forms Of ID:
The common hassles and procedures involved in getting a check
approved at a store are eliminated when you use an ATM card to make
purchases.
An ATM Card Will Be Accepted Far More Readily Than An Out-Of-State
Check:
When you use an ATM card to make purchases, it's easy to tell where
it is accepted just by matching the logos on your card with those at
stores that accept the cards. And the number of locations that accept
ATM cards is constantly expanding, enabling you to shop in more and more
places without cash and checks.
Using An ATM Card Can Give You The Tools To Be A Smarter Money Manager:
All ATM card purchases and transactions appear as line items on the
monthly account statement you receive from your bank or credit union.
You'll find the date of purchase, the transaction total, and the
merchant's name. When combined with the receipt that accompanies each
purchase, these clear and complete records make it easier to track your
spending than when you use cash alone.
ATM Card Purchases Can Offer Convenience Without Interest Charges:
If you use your ATM card to shop, you can get all the convenience
of using a card for purchases, but without being charged interest.
However, if you have an ATM card that's attached to a checking account
with an overdraft line of credit and you overdraw your account using the
card, your bank or credit union will charge interest on the amount you
overdraw, just as they would with a check. If your overdraft protection
is provided by a link to your savings or other account, you may not
incur interest charges. Check with your bank or credit union.
Whether You Use Your PIN Or Sign A Sales Slip, You're Assured
Confidentiality:
The only information provided to the store by your bank or credit
union when you make a purchase with your ATM card is whether or not the
transaction is approved and the amount of the purchase. The store does
not have access to your account information, address or telephone
number, or any other information that may be printed on your check.
Some Cautions And Tips On Using Your ATM Card
Memorize Your PIN, Or Secret Code:
It's usually only a four-digit number. If your bank or credit
union allows you to select your own PIN, pick a number that's easy to
remember. Unfamiliar numbers can be difficult to recall when you're
tired or under stress. But don't choose a number that's easily
associated with you like your birth date, social security or telephone
number, or part of your address. Also avoid using consecutive numbers or
repeating the same number. Your PIN is an important secret code and
should be chosen carefully. Never write that number on your ATM card or
on anything you carry with your card. Only you should know your PIN, so
no one else can use your card.
Protect Your ATM Card From Damage So That It Will Always Work When You
Need It:
Keep it in a place where it won't be bent, scratched, or
overheated. It's important to protect the magnetic stripe on the back
of the card. Should it become damaged, the card may fail to work in an
ATM or at a store. If your place of employment provides magnetic
cardkeys for access to your workplace, never put your cardkey near your
ATM card. Magnetic cardkeys can erase the information in your ATM
card's magnetic stripe, making it useless.
Make Sure The Transaction Or Purchase Amount Is Recorded Correctly:
Before you authorize any transaction with your PIN or signature,
double check that the purchase amount is correctly entered by the store
clerk.
Deduct The Purchase Amount From Your Checking Account Balance
Immediately:
This will ensure that you always know how much money you have
available in your account. Save All Of Your Receipts:
Keep the receipts from every ATM card purchase, deposit,
withdrawal, and transfer you make, and compare them against the
information on your monthly statement. This will help you to verify the
accuracy of your statement, as well as to identify any unauthorized
transactions.
When Using An ATM, Be Aware Of What's Going On Around You:
Have your card ready and be prepared to use it immediately. At
unattended terminals or outdoor ATMs, observe your surroundings before
beginning your transaction. Try to select terminals and ATMs in
well-lighted, busy areas. If you must use an ATM or terminal in an
isolated place, ask a friend to go with you, especially at night.
Prevent Others From Getting Information About Your ATM Card:
Always take your receipts with you to prevent anyone from obtaining
information that could help them access your account. When at an ATM,
always shield the screen and keyboard to keep onlookers from learning
your PIN or the transaction amount as you enter them. If you become
suspicious during a transaction, cancel it, take your card, and leave.
Check Periodically To Be Sure That You Have Your ATM Card:
Report a lost or stolen ATM card and any unauthorized transactions
to your bank or credit union immediately.
Smart Money Management Habits
Your ATM card can be a useful tool in helping you develop good
money management habits if you follow these five simple steps:
- Establish a monthly budget.
- Stick to your spending limits and track your expenses routinely and
carefully.
- Save your sales and ATM receipts and immediately deduct purchases
and other transactions from your checkbook or your account
register. Be sure to note any fees.
- Promptly balance your checkbook against your monthly account
statement, which lists all of your purchases and fees.
- Use your monthly itemized statement as a systematic way to manage
your spending habits and determine whether your budget is
realistic.
More Information About ATM Cards
For a copy of "Lost or Stolen: Credit and ATM Cards," write to the
Office of Consumer and Business Education, Federal Trade Commission,
Washington, DC 20580.
Call (800) 999-5136 for free copies of "The ATM Cash Card Quiz," a
brochure developed by MasterCard International in cooperation with the
National Coalition for Consumer Education.
The "Consumer Handbook to Credit Protection Laws" provides
information on your rights when using an ATM card, and how to complain
to federal enforcement agencies. For a copy, send 50 cents to the
Consumer Information Center, Department 340A, Pueblo, CO 81009.
If you have a complaint or dispute that cannot be resolved by your
bank, savings and loan, or credit union, one of the following government
agencies may be able to help you:
- Office of Consumer Affairs,
Federal Deposit Insurance Corporation
550 17th Street, N.W., Washington, DC 20429.
Phone: (800) 934-3342.
- Office of the Comptroller of the Currency, Compliance
Management Division, 250 E Street, N.W., Washington, DC 20219
Phone: (202) 874-4820
- Federal Reserve System, Division of Consumer and Community
Affairs, 20th Street and C Street, N.W., Washington, DC 20551
Phone: (202) 452-3693.
- Office of Thrift Supervision's Consumer Affairs Office
1700 G Street, N.W., Washington, DC 20552
Phone: (800) 842-6929.
|