Automatic Debit Scams
Fraudulent telemarketers have found yet another way
to steal your money, this time from your checking account. Consumers across the country
are complaining about unauthorized debits (withdrawals) from their checking accounts.
Automatic debiting of your checking account can be a legitimate payment method; many
people pay mortgages or make car payments this way. But the system is being abused by
fraudulent telemarketers. Therefore, if a caller asks for your checking account number or
other information printed on your check, you should follow the same warning that applies
to your credit card number do not give out checking account information over
the phone unless you are familiar with the company and agree to pay for something. Remember,
if you give your checking account number over the phone to a stranger for
"verification" or "computer purposes," that person could use it to
improperly take money from your checking account.
How The Scam Works
You either get a postcard or a telephone call saying you have won a free prize or
can qualify for a major credit card, regardless of past credit problems. If you respond to
the offer, the telemarketer often asks you right away, "Do you have a checking
account?" If you say "yes," the telemarketer then goes on to explain the
offer. Often it sounds too good to pass up.
Near the end of the sales pitch, the telemarketer may ask you to get one of your checks
and to read off all of the numbers at the bottom. Some deceptive telemarketers may not
tell you why this information is needed. Other deceptive telemarketers may tell you the
account information will help ensure that you qualify for the offer. And, in some cases,
the legitimate telemarketer will honestly explain that this information will allow them to
debit your checking account.
Once a telemarketer has your checking account information, it is put on a "demand
draft," which is processed much like a check. The draft has your name, account
number, and states an amount. Unlike a check, however, the draft does not require your
signature. When your bank receives the draft, it takes the amount on the draft from your
checking account and pays the telemarketers' bank. You may not know that your bank has
paid the draft until you receive your bank statement.
What You Can Do To Protect Yourself
It can be difficult to detect an automatic debit scam before you suffer financial
losses. If you do not know who you are talking to, follow these
suggestions to help you avoid becoming a victim:
- Don't give out your checking account number over the phone unless you
know the company and understand why the information is necessary.
- If someone says they are taping your call, ask why. Don't be
afraid to ask questions.
- Companies do not ask for your bank account information unless you have
expressly agreed to this payment method.
ITS THE LAW: Since December 31, 1995, a seller or telemarketer is required by law to
obtain your verifiable authorization to obtain payment from your bank
account. That means whoever takes your bank account information over the phone must have
your express permission to debit your account, and must use one of three ways to get it.
The person must tell you that money will be taken from your bank account. If you authorize
payment of money from your bank account, they must then get your written authorization,
tape record your authorization, or send you a written confirmation before
debiting your bank account. If they tape record your authorization, they must disclose,
and you must receive, the following information:
- The date of the demand draft;
- The amount of the draft(s);
- The payors' (who will receive your money) name;
- The number of draft payments (if more than one); business hours; and
- The date that you are giving your oral authorization.
If a seller or telemarketer uses written confirmation to verify your authorization,
they must give you all the information required for a tape recorded authorization
and tell you in the confirmation notice the refund procedure you can use to
dispute the accuracy of the confirmation and receive a refund.
What To Do If You Are A Victim
If telemarketers cause money to be taken from your bank account without your
knowledge or authorization, they have violated the law. If you receive a written
confirmation notice that does not accurately represent your understanding of the sale,
follow the refund procedures that should have been provided and request a refund of your
money. If you do not receive a refund, it's against the law. If you believe you have been
a victim of fraud, contact your bank immediately. Tell the bank that you did not okay the
debit and that you want to prevent further debiting. You also should contact your state
Attorney General. Depending on the timing and the circumstances, you may be able to get
your money back.
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